Catherine S Uol

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Poor quality

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Igloo Products - Poor quality
Igloo Products - Poor quality - Image 2
This ice machine is a waste of money! It has to be cleaned thoroughly with vinegar or mold grows. It stops working at least twice a week. Has to be cleaned! Ill never purchase one again!!! Waste of money!
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Loss:
$75
Pros:
  • Cheap
Cons:
  • Cheap

Preferred solution: Replacement

User's recommendation: Don’t buy a countertop ice machine!!!

Urbano C Fic

Part's for 70 QT

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Igloo Products - Part's for 70 QT
Igloo Products - Part's for 70 QT - Image 2
Broken wheel kit not the wheel the pieces that hold the wheel. Try to see where I can buy a replacement part I look everywhere and I can't find it. Thank you
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Preferred solution: Parts

User's recommendation: Thank you.

Anonymous
map-marker Providence, Rhode Island

Charged twice for product they failed to complete order on.

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Was trying to order, however, website told me that they could not authenticate and the my zip code was wrong? Despite this my card was charged twice. They have yet to get back to me, but this was very dodgey considering I was informed that the order couldn't be placed because of my card, but then they charged it twice anyway.
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User's recommendation: Avoid their website at all costs. Avoid ordering online.

AMANDA R Lyp

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Verified Reviewer

All 4 Latches broke

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Hi I bought the Igloo BMX 72 Quart Cooler with Cool Riser Technology in 2021. After the first time using it one of the screws came out. So I put it away and didn't use it at all last summer. Last weekend I decided to give it one more go and sure enough by Saturday morning ALL 4 screws had fallen out of the latches keeping the lid on. I was out camping so it wasn't like I could run to the store for more ice. I'm just really disappointed I read all reviews and searched for a great cooler. This cost me close to $200 .
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Loss:
$200
Pros:
  • As far as keeping ice it was ok
Cons:
  • Cheap materials

Preferred solution: Full refund

Sam B Tbq

Checking on order#109****

I havent heard anything about my order. I was expecting to get something through text or email and have not heard anything from you so I just wanted to check with you to make sure everything was good
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Pros:
  • It fix my cooler

Preferred solution: Deliver product or service ordered

Susan N Nnm

The top separated and I can’t get it back on. Plastic

See above. The cooler top fell apart from the actual cooler blah blah blah. I need a cooler.3457****
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Loss:
$75
Cons:
  • Lid fell off

Preferred solution: Full refund

Anonymous
map-marker Walled Lake, Michigan

Order and Igool30 quart Ocean blue cooler pull up handle is broken

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The only problem was, I thought I just ordered the handle and I was charged once it look like for the whole cooler than just the handle Im sure you guys a Street in Mile Thanks
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User's recommendation: Great products always recommend ilgoos

Anonymous
map-marker Walled Lake, Michigan

Order and Igool30 quart Ocean blue cooler pull up handle is broken

Everythings fine it just seems like I was charged twice once like for a whole cooler when all I wanted was just a handle and then once for that I love igloo products. Ive always on them since August 16 so thanks fo16
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User's recommendation: Great! Products always just buy igloos

Anonymous
map-marker Phoenix, Arizona

Broken zipper

I made an order in January and used the cooler 5 times. Last week, the zipper broke. Very disappointed! Is there a warrantee I can access? ORDER #938448
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User's recommendation: Look for a different small cooler.

Sylvia F Uyc

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Verified Reviewer

I have emailed them several times and finally got a response. I responded to their email back with the information they requested and hadn’t heard anything back from them.

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Responding to my emails. If they dont have the part to fix my water dispenser they should just say so. If they are short staff they need to say that.
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Loss:
$119
Pros:
  • Good product
Cons:
  • Poor customer if you need any help with the product you purchased

Preferred solution: The part to fix the water dispenser. If it cannot be fixed a discount on another water dispenser.

User's recommendation: Buy another brand and do your research first

Vicki G Rfz

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Verified Reviewer
| map-marker Orono, Maine

A igloo icemaker is not working

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A igloo icemaker is not working, this is the second icemaker Ive gotten from this company I am not very happy about it. Its doing the same thing the first one did. Ive own these icemakers less than a year Ive only had the second one for a month, and I hate to say it but these are the worst products Ive ever bought from igloo, and over 40 years I have bought and I never had a problem with anything that I have ever bought. Im very disappointed. I would like a refund.
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Pros:
  • Looks nice

Preferred solution: Full refund

User's recommendation: Never buy an igloo icemaker they don’t work.

Anonymous
map-marker Burlington, Massachusetts

Call customer service for replacement hinges and latch for my maxcold cooler service tech was very helpful he asked if I could send some photos of my cooler so he check to see if he had them

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Igloo Products - Call customer service for replacement hinges and latch for my maxcold cooler...
Tech said he would try to locate them and send them to me which was great to hear my family have many igloo coolers that we have been using for years this 50 Quart maxcold has always been the go to cooler for traveling,party, boating keeps contents cold for days this cooler is about 15-18 years old and is still my favorite
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User's recommendation: Purchase igloo coolers they last

Luis C Uxo

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Verified Reviewer
| map-marker Laurelton, New Jersey

Broken handle on 128 Qt marine Cooler

I have a broken handle on an Igloo 128 qt marine cooler, both handle and attachment bracket are broken, and I can't find a replacement.
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Anonymous
map-marker Pascagoula, Mississippi

Ice Maker

Hello. Re: Information about your ice maker.

Pic attached. Im one year, I have had four of these machines. The first did not make ice upon immediate receipt. It was replaced.

That one, the second, worked extremely well - so well I gifted number three. That one is working for now. Shortly thereafter, number two was almost one year old and suddenly shut down after loud noise. No longer working.

I immediately ordered a new one. All through Amazon. I will receive number four soon. I hope it works longer than one year.

I also hope this information will have your design team research why this happens. Great machine.

But one might expect better quality for $200/yr. Just sayin

Annie Cook

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Mario G Ekf
map-marker Houston, Texas

Complain

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I was given as a gift an igloo 55qt roller it said keep ice cold for I belive 5 days n it didnt last one
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Loss:
$100

Preferred solution: Full refund

Michael L Ops

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tallahassee, Florida

My cooler handle broke tried putting in for warranty it kept saying purchase date was wrong

I was carrying the cooler with my son the handle broke like the 3rd time using it very disappointed I paid a lot of money for this and not only did it break I still cant even put in the warranty because of something wrong on your side again very very disappointed
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Loss:
$300

Preferred solution: Full refund

User's recommendation: Not good

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